Refund policy

General Policy
Our refund and cancellation policies are designed to provide you with a fair and transparent process. Please review these terms carefully before making a purchase.

Cancellation Policy
• Before Purchase: You can cancel your order before it is shipped by contacting us at info@amsu.co.in
• After Shipment: Once your order has been shipped, we cannot cancel it. However, you may return the item(s) for a refund or exchange subject to our return policy.

Refund Policy
• Eligible Refunds: Refunds are generally available for unopened and unused items returned within 7 days of purchase.

• Non-Refundable Items: Items that are not eligible for refund may include:
• Intimate clothing items
• Items that have been used or damaged

• Refund Processing: Once we receive your returned item(s) and verify that they meet our refund criteria, we will process your refund within 15 business days. Refunds will be issued to the original payment method.

Return Process:

• Contact Us: To initiate a return, please contact us at info@amsu.co.in.

• Return Shipping: You are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped.
• Packaging: Please ensure that the item(s) are securely packaged to prevent damage during shipping.

Additional Considerations:

• Sale Items: Sale items are typically final sale and cannot be returned or exchanged.

• Gift Cards: Gift cards are non-refundable.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund.

Exceptions:

There may be exceptions to this policy in certain cases, such as items with limited availability or special promotions. Please contact us for more information if you have questions about a specific order.

By placing an order with us, you agree to these refund and cancellation terms.